Key Skills

Technical Skills

  • Warehouse management systems (WMS)
    • 12 years supporting Shop Direct’s WMS system and controlling operational workflow.
    • Pre-production testing on component parts of JD Sports mechanical and WMS systems
    • Implementing and supporting a new Matflo WMS system for JD Sports.
    • Identifying and specifying improvements to the WMS syatem after go-live.
  • Supporting Mechanical Handling Systems
    • Organising outages for planned maintenance within a busy operational schedule.
    • Creation and documentation of contingency plans for mechanical failure/outage.
    • Monitoring mechanical handling systems through SCADA.
  • Technical Support
    • First line helpdesk for Shop Direct at their National Distribution Centre.
    • Set up support for Shop Direct’s Middleton Returns Centre.
    • Set up support and escalation procedures for JD Sports WMS Control Room.
  • PC Skills
    • Built, supported and upgraded PCs for myself and family for 15 years.
    • Used all versions of Windows v3.1 to 8.
    • Set up a personal file server and test web server using Debian Linux.
    • Converted old PCs to Ubuntu Linux.

Management Skills

  • Team Building
    • Recruited and developed new Control Room supervisors for JD Sports.
  • Training and Development
    • Display combat instructor for Vikings Re-enactment Society.
    • Encouraged and mentored various members of my team at Shop Direct with spreadsheet and database programming.
    • Developed a team of 8 control room supervisors from differing backgrounds to run the new systems at JD Sports.
    • Managed a group of MHE Support staff ensuring that they were all trained to work safely around the mechanical equipment.
  • Change Management
    • Keeping Training department informed of all changes to WMS processes.
    • Involving line managers and staff trainers with evolving processes.

Communication and Reporting Skills

  • Communication across all levels
    • Reporting directly to Operations Managers and Directors.
    • Translating between Programmers, Engineers and Operations Team.
    • Directing Line Managers based on systems matters.
    • Involving line managers and process trainers in evolving system changes.
    • Set up site intranet pages for Shop Direct Communications Team.
    • Set up site magazine for Shop Direct Communications Team.
  • Data Collection
    • Interrogating WMS systems to produce regular and ad-hoc operational reports.
    • Set up operational reports for JD Sports.
    • Set up bookings calendar for Shop Direct
  • Microsoft Office (Advanced)
    • Mail Merge.
    • Access Databases
    • VBA macros in Excel and Access
  • Website Design
    • Self taught HTML5, CSS, Javascript.
    • Websites hand coded or created with Dreamweaver.
    • Use of WordPress and phpBB.
    • This site hand coded using a little php.